Online Accounts Coordinator

Job Summary:

Online Accounts Coordinator is a professional who provide day-to-day administrative support & manages company accounts and communicates with clients. He is responsible for reviewing correspondence, maintaining budgets, receiving complaints or requests from the customers, and liaising between internal team.

Key Duties & Responsibilities:

1. Handling and responding to existing product queries from partners quickly, effectively, and accurately.
2. Serving as the link of communication between online accounts and internal teams (direct manager, brands, and warehouse).

4. Updating and maintaining a database of existing and potential customers through the development and implementation of a “customer relationship management” system.
5. Submit timely reports and prepare presentations/proposals as assigned (Monthly brand report, sales report).
6. Assist in vendor relationship management.
7. Maintain files and records with effective filing systems.
8. Overseeing the delivery of projects and making adjustments as necessary to ensure they are delivered to specifications and high standards.
9. Collecting and analyzing feedback from customers and other project users to gauge satisfaction and success.
10. Handling social media activities as assigned.
11. Keeping company’s home delivery site up to date in coordination with RS team and assist if require any input.

Education /Experience Requirements

• Bachelor’s degree in a relevant field.
• 1–2-years’ experience in a similar client-oriented position.
• Knowledge of Microsoft Office.
• Presentation skills
• Able to work collaboratively between various cross-functional departments.
• Open to learn and develop new skills.
• Excellent communication and interpersonal skills.